Bi999 Privacy Policy — Your data, our responsibility

1 Introduction & Scope

Bi999 (referred to as "we", "us", or "the platform") is fully committed to protecting user privacy. This Privacy Policy explains how bi999 collects your personal information, what it is used for, and how it is kept secure.

This policy applies to the bi999 website, mobile app, and all associated services. If you do not agree with this policy, please refrain from using our services.

This Privacy Policy has been prepared in alignment with international data protection standards and is written with users in Bangladesh in mind.

2 What Information We Collect

Bi999 collects two types of information:

a) Information you provide directly:

• Name, date of birth, gender
• Email Address & Mobile Number
• National ID or passport details (for verification purposes)
• Payment method details (bKash, Nagad, Rocket numbers)
• Address or location information you provide
• History of interactions with the support team

b) Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Time and duration of site visits
• Pages you visited, games you played
• Cookies & Session Data
• Referral source (how you arrived at the site)

3 How Your Information Is Used

Bi999 uses your information solely for the purposes listed below — it is never used for anything beyond these:

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues and answer your questions.
• Security & Fraud Prevention: To detect unusual activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Service Improvement: To enhance and improve your platform experience.
• Promotional Communications: To send you offers and bonuses only with your consent.

4 Data Sharing & Disclosure

Bi999 generally does not share your information with third parties. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions securely.
• Technology Service Providers: Server hosting and cybersecurity providers — for operational purposes only.
• Legal Authorities: When required by a government directive or court order.
• Fraud Investigation: To relevant authorities in connection with cybercrime investigations.

All third parties with whom we share data are required to comply with our privacy standards.

5 Data Security Measures

Bi999 uses industry-standard technology to protect your data. Our security layers include:

• SSL/TLS Encryption: All communications on the site are encrypted with 256-bit SSL.
• Data Encryption: Sensitive data stored in our database is fully encrypted.
• Two-Factor Authentication (2FA): Extra protection when accessing your account.
• Firewall & Intrusion Detection: Real-time threat monitoring.
• Routine Security Testing: Regular audits conducted by third-party security experts.
• Restricted Access: Only authorized personnel have access to your information.

Please note that no online transmission can be guaranteed 100% secure. Keep your account password strong and never share it with anyone.

6 Cookie Policy

Bi999 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device.

You can disable cookies from your browser settings, though some features on the site may not function properly as a result.

7 Your Rights

As a bi999 user, you have the following rights over your own data:

• Right to Access: You can request to see what information is stored about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that the use of your information be restricted.
• Right to Opt Out of Marketing: To opt out of promotional messages, contact our support team at any time.
• Data Portability: You can request a direct export of your data.

8 Data Retention Period

Bi999 retains your data only for as long as necessary. All information is stored while your account remains active. After account closure, certain data may need to be retained for the following reasons:

• To meet legal obligations (generally for up to 5 years).
• For dispute resolution or investigation purposes.
• To maintain records of financial transactions.

Once the retention period expires, your data is securely deleted or irreversibly anonymized.

9 Protection of Minors

Bi999 strictly does not provide services to anyone under 18. We never knowingly collect personal information from minors.

If we become aware that a minor has created an account using false information, that account and all associated data will be deleted immediately.

A note to parents — please ensure your children and teenagers do not use this platform. Make use of parental controls.

10 Privacy Policy Updates

Bi999 may update this Privacy Policy when necessary. For significant changes:

• A notification will be posted on the site's homepage.
• You will be notified via your registered email.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

11 Contact & Complaints

For any privacy-related questions, complaints, or data correction requests, please contact us:

• Email: [email protected]
• Response Time: Typically within 24–48 hours
• Live Chat: Via the chat icon at the bottom right of the site